Product Manager, Customer Care

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Customer Care product team builds the systems and tools that power fast, personalized, and high quality support at Robinhood. As the Product Manager for Customer Care, you’ll bring a relentless focus on customers to bear in making Robinhood's Ops teams industry leaders in quality and speed. You will do this through groundbreaking AI tools, new automations, and employee-facing platforms You’ll work closely with engineering, data, operations, and research to make these systems faster, smarter, and more reliable.

This role is based in our New York City, NY office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

1. Lead the roadmap for AI tools, automations, and employee-facing platforms used by Ops teams
2. Automate repetitive support tasks and simplify complex workflows to improve agent throughput and consistency
3. Ensure systems are resilient, with proper monitoring, fallback mechanisms, and clear operational ownership
4. Write clear product specs and success metrics to guide engineering and cross-functional partners
5. Use data, experimentation, and feedback to iterate and improve the platform
6. Balance short-term execution with long-term scalability of tools and processes

What you bring

1. 4+ years of Product Management experience
2. Experience with driving projects in large cross-functional organizations
3. Strong problem-solving, communication, and stakeholder management skills
4. Deep understanding of metric management, experimentation, and structured decision-making
5. Ability to operate in a fast-paced environment and keep teams aligned and moving

What we offer

1. Challenging, high-impact work to grow your career
2. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
3. Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
4. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
5. Employer-paid life & disability insurance, fertility benefits, and mental health benefits
6. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
7. Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$140,000 - $165,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$123,000 - $145,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$110,000 - $129,000 USD