Portuguese Speaking Customer Service for the top electronics company

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and detail-oriented Portuguese Speaking Customer Service representative to join our dynamic team and work for a leading electronics company. In this role, you will be the face of the organization, providing exceptional support to a diverse clientele. Your fluency in Portuguese will be critical in assisting customers with their inquiries, troubleshooting issues, and ensuring a high level of satisfaction. You will be part of a global team that believes in the power of connection and the importance of a responsive customer experience, representing a brand renowned for its cutting-edge technology and top-notch consumer products. If you thrive in fast-paced environments, enjoy problem-solving, and are eager to contribute to a company that values innovation and excellence, we encourage you to apply for this exciting opportunity to be part of something truly special. Join us at The House of Mercier, where your skills will help shape the future of customer service in the electronics industry.

Responsibilities

• Provide outstanding customer service through various channels in Portuguese.
• Assist customers in resolving technical issues and inquiries related to electronics products.
• Escalate unresolved issues to the appropriate departments while maintaining customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Respond timely to customer inquiries, aiming for first-contact resolution.
• Educate customers about product features, services, and offerings to enhance their experience.
• Collaborate with team members and contribute to a positive work environment.

• Fluency in Portuguese and English, both written and spoken.
• Proven experience in customer service or support roles, ideally in the electronics industry.
• Strong communication and interpersonal skills to manage customer relationships effectively.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Familiarity with customer service software and CRM systems is a plus.
• Flexibility to work in varying shifts including weekends and holidays if needed.
• A positive attitude, with the ability to remain calm under pressure and handle challenging situations.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...