French Speaking Customer Service For Car Rental Company

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative for a leading Car Rental Company. This role is vital in ensuring that customers have a seamless and satisfying experience while renting vehicles. As a customer service representative, you will be the first point of contact for our clients in the French-speaking market, helping them with their inquiries and providing support throughout the rental process. Your expertise in French and exceptional communication skills will be crucial in addressing customer needs and resolving any issues they may encounter. You will work in a dynamic environment where your contributions will help enhance customer satisfaction and drive the success of the company. We are looking for someone who is not only passionate about providing excellent service but also eager to work within a diverse team that values innovation and growth. If you thrive in a fast-paced workplace and are eager to take on new challenges, we encourage you to apply and join our commitment to elevating customer experiences in the car rental industry.

Responsibilities

• Manage incoming calls and customer inquiries in French
• Assist customers with vehicle reservations and modifications
• Provide accurate information about rental policies and procedures
• Handle customer complaints and resolve issues in a timely manner
• Maintain records of customer interactions and transactions
• Collaborate with teammates to improve customer service processes
• Stay updated on car rental promotions and service offerings

• Fluency in French, both written and spoken
• Experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle stressful situations calmly and effectively
• Proficiency in using customer service software and CRM systems
• Flexibility to work evenings, weekends, and holidays as needed
• A team-oriented mindset with a focus on customer satisfaction

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...