Portuguese Speaking Customer Service For Online Shopping Company

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service Representative for an esteemed online shopping company. In this role, you will be the vital link between our clients and their customers, ensuring an exceptional online shopping experience. The ideal candidate will possess not only a passion for customer service but also fluency in Portuguese to effectively assist our diverse clientele. This position offers the opportunity to work in a dynamic environment where your contribution is valued, and your growth is encouraged. As a key member of the customer service team, you will handle inquiries, resolve issues, and provide support through various channels, including phone, email, and chat. We pride ourselves on fostering an inclusive workplace that promotes collaboration and excellence. If you are looking for a rewarding position where you can make a real difference while developing your skills in the consumer services industry, we would love to hear from you!

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to products, orders, and shipping.
• Resolve customer complaints and issues promptly and professionally.
• Guide customers through the online shopping process, ensuring satisfaction.
• Maintain a thorough understanding of products and services to provide accurate information.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with internal teams to enhance customer experience and address issues.https://www.fakeurl.com/

• Fluency in Portuguese and English, both written and spoken.
• Proven experience in customer service or a related field.
• Strong communication skills and ability to build rapport with customers.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and online communication tools.
• Problem-solving skills with a focus on customer satisfaction.
• Availability to work flexible hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...