Italian Speaking Customer Service for the Top Electronics Company

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to present an exceptional opening for an Italian Speaking Customer Service Representative with one of the leading companies in the electronics industry. In this dynamic role, you will serve as the primary point of contact for Italian-speaking customers, assisting them with their inquiries, product information, and support. Your ability to communicate effectively and empathetically will be key to ensuring customer satisfaction and loyalty. You will work alongside a motivated team in a fast-paced environment where your contributions are valued. This is a fantastic opportunity to not only utilize your language skills but also to engage with a diverse clientele. The ideal candidate will thrive in a customer-centric atmosphere, possess excellent problem-solving abilities, and demonstrate a passion for technology and consumer electronics. Join us in helping people connect with the best electronic products and services available, while advancing your career in customer service. We can’t wait to see what you bring to The House of Mercier and our client’s team!

Responsibilities

• Provide exceptional customer service to Italian-speaking clients via phone, email, and chat.
• Address customer inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and professional manner.
• Educate customers on product features, benefits, and usage.
• Assist customers with returns, exchanges, and warranty claims.
• Maintain an up-to-date knowledge of products and services offered by the company.
• Document customer interactions and feedback accurately in the CRM system.

• Fluent in Italian and English, both written and spoken.
• Proven experience in a customer service or support role, preferably in the electronics industry.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to troubleshoot and resolve issues effectively under pressure.
• Familiarity with CRM systems and customer service software.
• Team player with a positive attitude and strong work ethic.
• Flexibility to work in shifts, including evenings and weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...