Italian-Speaking Customer Service for Telecommunications Company - Remote Greece

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian-Speaking Customer Service Representative for a prominent telecommunications company. This remote position not only offers you the flexibility of working from anywhere but also the chance to be part of a dynamic team that is committed to delivering outstanding service and support to customers. In this role, you will play a crucial part in ensuring customer satisfaction by providing timely and effective assistance. Your main focus will be to communicate with clients in Italian, helping them with their inquiries, resolving their issues, and ensuring that every interaction reflects the values of our telecommunications partner. We're looking for enthusiastic individuals who are passionate about customer care and possess excellent communication skills. Join us at The House of Mercier, where your career aspirations can be met and where our dedication to quality matchmaking can turn your ambitions into reality.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat in Italian.
• Provide accurate information regarding products, services, and billing inquiries.
• Resolve customer complaints efficiently and effectively.
• Document customer interactions and maintain accurate records in the system.
• Identify opportunities for upselling additional services to customers.
• Provide feedback to management about customer experiences and suggest improvements.
• Collaborate with other team members to enhance service delivery and customer satisfaction.

• Fluent in Italian, both written and spoken, with excellent communication skills.
• Previous experience in customer service or telecommunications is preferred.
• Strong problem-solving skills with a customer-centric approach.
• Ability to work independently in a remote environment.
• Proficient in using computer systems and software for customer support.
• Strong organizational skills with the ability to manage multiple tasks.
• Flexibility to work various shifts as required by the business.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...