Italian Speaking Customer Service For Online Shopping Company

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic Italian Speaking Customer Service representative to join our team for a leading online shopping company in the consumer services industry. This role is perfect for individuals who are passionate about customer service and fluent in Italian, with a desire to provide exceptional support in a fast-paced digital environment. As a member of our team, you will be the first point of contact for customers seeking assistance, helping to resolve inquiries and enhance the shopping experience for our Italian-speaking clientele. You will have the opportunity to work in a dynamic and collaborative setting where your contributions are valued and your skills can shine. If you are a proactive communicator with a keen eye for detail and a commitment to customer satisfaction, we invite you to apply and become a part of this exciting journey, where you can grow professionally while making a significant impact on the customer experience.

Responsibilities

• Provide prompt and friendly support to Italian-speaking customers via email, chat, and phone.
• Resolve customer inquiries and complaints efficiently while maintaining a high level of service quality.
• Guide customers through the online shopping process, including product selection, order placement, and payment processing.
• Assist with tracking orders and provide timely updates regarding shipping and delivery.
• Educate customers about product features and assist with returns and exchanges as necessary.
• Maintain detailed records of customer interactions and transactions in the company’s CRM system.
• Collaborate with other departments to ensure customer issues are resolved in a timely manner.

• Fluency in Italian (spoken and written) is essential; additional language skills are a plus.
• Proven experience in customer service or a similar role, preferably in an online shopping environment.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong problem-solving skills and the ability to handle difficult customer situations calmly.
• Proficiency in using customer service software and digital communication tools.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• A passion for providing exceptional customer experiences and helping others.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...