About us:
Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer a premium customer experience.
- Think Big - we believe in always striving for more.
Key responsibilities:
- Responsible for all Risk and Fraud related matters and all operational processes of the department.
- Building the necessary processes and procedures to support the sustainable growth of the business while keeping it safe.
- Supervise day-to-day operational workflow management, to ensure work is delivered in line with specified SLAs and KPIs.
- Designing, developing, and implementing comprehensive risk management reports.
- Effectively identify problems and issues by performing relevant research using the appropriate tools in a timely manner.
- Ensuring adherence to while recommending enhancement of policy and process, quality, and team performance management, hiring and onboarding.
- Able to put in place processes quickly to work around problems considering the customer, regulatory and audit requirements.
- Deal with RFP complaints and escalations from team members
- Responsible for preparation and prioritization of product requests coming from the department
- Assist with Audits.
- Ensure that flaws are identified and report these to the relevant departments.
- Act as a strategic planner for the development of the platform and its fraud capabilities
Requirements:
- Strong analytical capabilities
- At least 2 years of experience in managing a team.
- At least 3 years of experience in Risk Management and Payments.
- Experience of working in an online environment.
- Sound and demonstrable experience with fraud analysis and investigations.
- Knowledge and experience in online Payments or Financial Services.
- Knowledge and experience of AML regulations.
- Structured and organized approach.
- Proficient in MS Office Tools and MS Excel
- Ability to adapt to changing priorities and thrive in a fast-paced work environment.
- Fluency in the English language.
- Experience with CRM tools is an advantage
What we offer:
- Competitive salary
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- New modern office space