Dutch Speaking Customer Service for Automotive Industry - Remote From Greece

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative for the Automotive Industry to join our dynamic team. This role is integral to our commitment to delivering exceptional service to our clients and their customers, ensuring satisfaction and fostering relationships that stand the test of time. As a customer service representative, you will be the first point of contact for Dutch-speaking customers, helping them navigate through their queries and concerns in the automotive sector. Your fluency in Dutch will allow you to communicate effectively, while your understanding of customer service best practices will ensure that each interaction is positive and solutions-oriented. This is a fantastic opportunity for those looking to develop their skills within a supportive environment while contributing to the success of a leading agency that truly values its people.

Responsibilities

• Serve as the first point of contact for Dutch-speaking customers in the automotive sector.
• Provide accurate information about products and services offered by the company.
• Assist customers with inquiries, complaints, and technical issues in a professional manner.
• Process orders, returns, and exchanges promptly and efficiently.
• Document customer interactions and maintain detailed records of issues and resolutions.
• Collaborate with other teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge, company policies, and industry trends.

• Fluency in Dutch (both written and spoken) is essential.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication skills and the ability to articulate information clearly and effectively.
• Problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software and tools.
• Ability to work independently and as part of a team.
• Availability to work flexible hours, including weekends, if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...