* Minimum 2 yrs hands on experience as deskside/Onsite support/local IT engineer. * Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills * Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc) * Strong desktop support knowledge including hardware, software, and networking concepts
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager.
*Skills / Attributes Required*
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
- A thorough knowledge of MS Office Suite
- Excellent telephone manner and good communication skills
Job Types: Full-time, Contract
Pay: $39,000.00 - $45,000.00 per year
Schedule: * 8 hour shift
Experience: * Customer support: 1 year (Preferred) * iOS: 1 year (Preferred) * Windows: 1 year (Preferred)