Hands on experience as deskside/Onsite support/local IT engineer.
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
Knowledge of Network Equipments/Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager
Job Type: Full-time
Pay: $36,000.00 - $42,000.00 per year
Benefits: * 401(k) * Health insurance * Paid time off Schedule: * 8 hour shift
Experience: * Help desk: 1 year (Preferred) * Windows: 1 year (Preferred)