An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewBe part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division. Are you interested in managing the full lifecycle of products and services. As a TNS Principle Product Manager you will lead others to deliver true value based on customer backed approaches. You will utilize your entrepreneurial prowess to drive strategy of TNS business, technology, and design. If you are a passionate Product Manager yearning to transform the customer experience, we are looking for you to join the TNS team.ResponsibilitiesStrategy and Planning (35%)Deliver business value to drive sales, improve efficiency, and improve customer satisfactionBe the leader in delivering value, strategic vision and product roadmaps for your designated products and servicesSupport business reviews and have the ability to present across all levels of the organizationDrive the product lifecycle from market development to market declineCreate product / business plans to determine product and service feasibilityPartner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needsDevelops and executes strategic plans in support of key objectives derived from the Balanced ScorecardDrives business growth by applying domain expertise to provide thought leadership and translate vision into actionEvaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the productKnowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic reviewOperations (25%)Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmapDrives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product visionIdentifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learningsResolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goalsDrives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needsWorks across legal teams to develop, review and execute customer and third party partner contractsWhen necessary, create Non-Disclosure Agreements based on specific needsInterpersonal (20%)Accepting constructive feedback from other team membersActively listen to problem discussions and propose various solutionsActively listen to problem discussions and propose various solutionsWork as a member of project team and make the necessary contributions for the roleBehavior (20%)Being on time, participating and showing a willingness to help other team membersPartner with various Communication Division members to create products and servicesAbility to articulate complex issues both in written form and orallyAbility to comprehend customer requirements and take these requirements to create an appropriate product planHave excellent follow-through, we honor our commitmentsThink outside the box to develop new products and servicesTravel Requirements- Typically requires overnight travel 10% to 15% of the timeQualificationsPreferred QualificationsProficient in developing and maintaining product and service lifecyclesProficient in defining, communicating, and driving value propositions, success metrics, and outcomesProficient in utilizing deep market and industry knowledge to achieve strategic objectivesProficient in selecting and leading strategic vendor relationships or acting as the primary point of contract for strategic partnershipsMentor other less senior Product ManagersAbility to articulate, verbally or with presentations, network architectures and requirements that relates to the solution at hand Preferred Experience and EducationBS degree in Telecom or Business, MBA PreferredMore than 10 years’ experience in Product Management domainStrong background in Mobile and Fixed telecom networksBackground in SS7 & SIP call flows and interworking of the PSTNWell versed in the STIR-SHAKEN ecosystemUnderstanding telecom infrastructure and designUnderstand Local Exchange Routing GuideExperience working UCaaS and VoIP PlatformsMobile and Desktop Soft ClientsCall Recorder network functionalityCollaboration Integration (TEAMS, ZOOM, Webex, etc.)Contact Center Solution SetsWork with Tier 1 to Tier 4 Service ProvidersKey Requirements15+ years in the Communications industry, or other relevant industry experienceExcellent written and communication skillsStrong verbal communication skills and written presentation skillsStrong experience with MS Office Suite (word, power point, excel & Visio)For this role, we anticipate paying $150,000K-$175,000K annually. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.