Vice President, Product Management

As Calabrio expands globally, we are seeking a dynamic, commercial oriented, proven P&L leader as VP of Product Management to lead our Calabrio ONE suite and Partner solutions. This is a senior leadership role responsible for the strategic direction and management of a company's product portfolio, while also overseeing the financial performance (Profit and Loss) of the product lines. This role combines the strategic and commercial aspects of product management with the accountability of managing the financial outcomes, ensuring that products not only meet market needs but also contribute significantly to the company’s profitability. 

The VP of Product with P&L responsibility leads the product management organization and is directly accountable for the financial performance of the product portfolio. This role requires a strategic leader who understands market dynamics, customer needs, and can drive the product development process while managing the profitability of the products. They ensure that product strategies are aligned with financial goals and that products are optimized for revenue generation and cost efficiency. 

Requirements

Key Responsibilities 

• Customer Insights: Gather and analyze customer feedback and market data to guide product decisions and ensure relevance in the market. Conduct market research and competitive analysis to identify trends and opportunities.  

• Product Strategy: Define and communicate the long-term vision and roadmap for C1 product and partner roadmap, ensuring alignment with company goals and market trends. 

• Sales and Revenue Generation: For the product portfolio - oversee and optimize the sales pipeline, including lead generation, sales conversion, and customer retention. Establish sales targets and KPIs, ensuring teams meet or exceed performance standards. Work closely with sales leadership to improve sales processes and strategies. 

• P&L Accountability: Take full ownership of the P&L for the product portfolio, including revenue, cost, and profitability targets. Establish product pricing strategies, cost structures, and profitability models. Analyze financial performance regularly and implement corrective actions when targets are not met. Monitor product lifecycle costs, including development, marketing, and operational expenses, ensuring efficient use of resources. 

• Financial Planning & Forecasting: Develop and manage the annual and quarterly product budgets, ensuring alignment with overall financial goals. Collaborate with the finance team to forecast revenue and profitability, adjusting product strategies as necessary to meet financial goals. Regularly review financial metrics such as margins, costs, and revenues to make data-driven decisions. 

• Cross-Functional Leadership: Collaborate with engineering, sales, marketing, and customer success to deliver impactful products and meet commercial targets.  

• Go-To-Market Strategy: Partner with sales and marketing teams to define positioning, messaging, and enablement for product success and highlighting AI-driven capabilities. 

• Performance Metrics: Define and track KPIs to measure product impact, customer satisfaction, and business outcomes. 

• Team Leadership: Lead and mentor a team of product managers and other professionals, fostering a culture of innovation and accountability. 

• Stakeholder Communication: Keep internal and external stakeholders informed of product vision, progress, and results. 

Skills and Key Qualifications 

• 10+ years of experience in commercial roles in product led company, with at minimum 5 years in leadership roles, preferably SaaS and AI solutions. 

• Proven P&L experience in demonstrated success in revenue growth, strategic planning, and cross-functional leadership.  

• Bachelor’s degree in business administration, Marketing or a related field. MBA or advanced degree is highly preferred. 

• Significant experience in business and commercial management roles including business case and pricing for AI driven solutions is essential. 

• Strong analytical and quantitative skills; data and fact-based decision. 

• Hands-on experience in strategic planning and business case development 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $209,000 annually.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws and regulations in the locations where we operate. We celebrate the >40 nationalities of our team members that contribute to our success!