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UX Researcher, Enterprise Platform

Google
Full-time
On-site
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Mountain View, CA, USA.

Minimum qualifications:

  • Bachelor’s degree in Human-Computer Interaction, Human Factors, Psychology, Computer Science, Cognitive Science, Information Science, Statistics, a related field, or equivalent practical experience.
  • 1 year of experience in an applied research setting (e.g., product or academic), or similar.
  • Experience executing research studies utilizing various qualitative methods (e.g., usability studies, in-depth interviews, contextual inquiry, etc.).

Preferred qualifications:

  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
  • 3 years of experience in an applied research setting, or a related field (e.g., product research, design research).
  • Experience with mixed-methods research, including designing and analyzing large-scale surveys or utilizing existing data (logs, metrics) alongside qualitative findings.
  • Experience conducting research with enterprise users or for complex B2B, advertising, or fintech products.
  • Knowledge of both qualitative and quantitative research methods, including when and how to appropriately apply them during the product development process.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

As a UX Researcher, you will partner with a multidisciplinary team focused on innovating the advertiser experience for Google's largest customers and agencies, specifically across our enterprise advertising platforms.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Plan, conduct, measure, analyze, and clearly present user research, collaborating closely with other Researchers, Design, Product Management, and Engineering teams to help inform the direction of complex enterprise advertising tools.
  • Conduct research specifically centered on the needs, workflows, and pain points of users engaging with enterprise-level platforms.
  • Help identify and frame UX research questions that align with business goals for enterprise advertisers.
  • Drive change by clearly articulating research findings with actionable insights to cross-functional audiences through written reports, presentations, and collaboration.
  • Support efforts to build a shared understanding of our large advertiser and agency users.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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