Technology Product Support, Aladdin Client Experience, Vice President - (Mumbai, Maharashtra, India)

About this role

Purpose and Scope:

The Product Expert team is seeking to hire a Trading Product Support Expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Services, working specifically on the trading product and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development.  Additionally the Product Experts will work closely with our Aladdin development team(s) in order to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

Key Responsibilities

• Engage with Aladdin users on trading workflows, product, process and service
• Drive support initiatives by engaging regularly with development teams
• Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
• Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
• Analyze client inquiry trends using data and user feedback and implement solutions to improve
• Identify function gaps and areas of strategic improvement from a product perspective
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
• Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
• Develop skills to become technically proficient in all workflows within the trading product team
• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring

Desired Qualifications

• In-depth technical understanding and knowledge of the trading and FIX process/protocol
• 8+ years in a client or vendor facing trade support role
• Previous knowledge and experience of order management (OMS) or electronic trading systems (EMS)
• Previous experience with Fixed Income trading products.
• Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
• Strong presentation skills and ability to tailor approach to all corporate levels
• Outstanding communication and interpersonal skills
• Technically proficient, experience in diagnosing root cause and ability to problem solve
• Experience of automation tools and support tooling experience

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.