ob Responsibilities:
· Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
· Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.
· User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
· Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
· Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
· Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is working smoothly and accurately.
Required Qualifications, Skills, and Capabilities:
· Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred
· Minimum 3/6 years of experience in technical writing, ideally within the financial sector
· Proven ability to understand and explain complex technical concepts concisely
· Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
· Strong research skills, able to quickly grasp new concepts and technologies
· Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
· Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
· Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
· Experience with markdown and markup languages such as DITA, HTML, XML, CSS
· Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
Preferred Qualifications, Skills and Capabilities:
· Working knowledge of Jira and/or Jira Align as well as document version control systems
· Familiarity with technical writing standards and style guides.
· Excellent organizational skills with strong attention to details
· Good interpersonal and communication skills with ability to handle constructive criticism and feedback
· A self-starter who can work independently, but also collaborate effectively with teams in an agile setting