Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.
*Responsibilities:*
* ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS * SOLVING TECHNICAL ISSUES * FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY * MAKE ACCURATE DECISIONS * PROVIDE ACCURATE INFORMATION
*Requirements:*
* WORKS WELL IN A TEAM ENVIRONMENT * ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE * GREAT COMPUTER SKILLS * EXCELLENT ATTENTION TO DETAIL * ABILITY TO LEARN FAST * MULTITASKING * STRONG VERBAL COMMUNICATION SKILLS
*Preferred Experience:*
* SALESFORCE * CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS * TECH SUPPORT * MERCHANT SERVICES INDUSTRY
*Apply now!!!*
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift
Experience: * Call center: 1 year (Preferred) * Technical support: 1 year (Preferred)