Technical Product Manager

About ComúnComun’s mission is to help Hispanic immigrants turn their hard work into upward mobility — starting with financial services that support their transition from a cash-based system to the digital economy.We offer checking accounts that can be opened using 100+ types of Latin American IDs, access to over 90K locations nationwide to deposit cash, international transfers to 17 countries at market-leading rates, and 24/7 bilingual customer support with <5 min SLA across email, chat, and phone.We currently process over $1.5B in annual transaction volume and surpassed $100M in annualized international transfers just six months after launch. Comun has raised +$50M from top investors including Redpoint, Costanoa Ventures, and South Park Commons. Our team brings experience from leading fintech companies like Brex, Nubank, and Mercury.We believe immigrants are the ultimate entrepreneurs — driven by relentless ambition and a vision for a better future for their families. Comun exists to serve them throughout their journey.Learn more at comun.app/nosotrosArticle hereAbout the RoleAt Común, the Technical Product Manager is the architect behind how our customer experience scales. This isn’t a traditional Product role, it’s a systems-builder and people-leader position at the intersection of product, operations, data, engineering, automation, and strategy.You’ll design the workflows, tools, and feedback loops that transform complex, human-heavy processes into simple, intelligent systems — enabling us to serve millions of immigrant families with the quality, trust, and empathy they deserve.You’ll be deeply embedded within the Customer Success organization, while operating as a true extension of Product and Engineering. You’ll identify friction across the customer journey, translate operational pain points into product improvements, and deploy AI-driven automations that make our support faster, smarter, and increasingly proactive.As Común grows, this role has the opportunity to lead and develop a small, high-impact team, setting the vision for how AI-augmented operations function across the company.This is a high-leverage, highly cross-functional role: you’ll partner closely with leaders across Product, Data, Engineering, Operations, Compliance, and Customer Success to build the operational foundation that keeps Común efficient, compliant, and deeply human as we scale.If you’re equal parts builder and manager, someone who thrives in ambiguity, sees systems where others see chaos, and wants to apply AI and product thinking to one of the most mission-driven fintechs in the U.S. - this role is for you!What You’ll DoBuild & Scale Intelligent SystemsArchitect scalable operations platforms: Identify, design, and automate manual workflows across onboarding, support, and lifecycle management using AI, internal tools, and system integrations.Build AI-powered agents and workflows: Prototype and deploy automations using tools like OpenAI, LangChain, Zapier, or n8n to replace repetitive human work and unlock scale.Lead Through Influence (and Eventually People)Own and evolve a critical function: Set the strategy for technical operations and customer systems, with the opportunity to lead and grow a team over time.Drive alignment across teams: Act as the connective tissue between Customer Success, Product, Engineering, Data, and Operations — ensuring priorities are clear and execution is tight.Turn Insight into Product ImpactDiagnose customer bottlenecks: Analyze customer journeys, funnel data, and support interactions to uncover friction that impacts activation, funding, or retention.Bridge product and operations: Partner with Product Managers and Engineers to translate operational pain points into product features, backend improvements, or new platform capabilities.Own data instrumentation and insights: Design data models and dashboards using Snowflake, DBT, Fivetran, or similar tools to drive smarter decisions.Create Continuous Feedback LoopsImplement scalable learning systems: Convert customer data, agent feedback, and operational metrics into automated alerts, experiments, and improvements.Ship, test, iterate: Move fast, test hypotheses, measure outcomes, and refine — applying strong product thinking to operations and customer experience.Why This Role MattersAs Común scales, our success depends on building systems that help customers succeed automatically, not manually. This role is pivotal in transforming our internal operations from human-heavy to AI-augmented, ensuring we can deliver world-class experiences at scale without adding friction or unnecessary headcount.You’ll directly shape how technology, data, and people come together to serve an underserved community — at massive scale.What You’ll Bring5–8+ years of experience in Product Operations, BizOps, Technical Program Management, Product Management, or similar roles at a tech company or startupProven ability to build, automate, or scale workflows using AI tools, APIs, or low-/no-code platformsHands-on experience with SQL, data modeling, and analytics stacks (Snowflake, DBT, Fivetran, or similar)Comfort prototyping with Python, JavaScript, or automation platformsPractical experience working with LLMs or agent architectures — you’ve built or shipped an internal AI tool, chatbot, or automationStrong collaboration skills with Product and Engineering, including writing technical specs and driving initiatives end-to-endLeadership and stakeholder management skills — you can influence prioritization, drive consensus, and operate effectively in resource-constrained environmentsA systems thinker who loves simplifying complexity, automating processes, and measuring impactHigh empathy, low ego, and a strong bias toward actionBonus PointsExperience in fintech, payments, or regulated environmentsKnowledge of customer journey analytics and lifecycle automationFamiliarity with compliance, KYC, or customer verification workflowsExperience with internal tools like Supabase, Retool, or AirflowComfort designing or integrating AI copilots to support internal teamsRequirementsBachelor’s degree in a quantitative field (economics, statistics, management, or related), or equivalent experience in data-driven roles6+ years of experience in Business Operations, Product Operations, Product Management, Strategy, or similar rolesExperience leading technical and AI-driven projects in partnership with engineering teamsExperience in a fast-growing startup environmentDemonstrated success leading cross-functional, strategic initiativesFinTech experience preferredBased in or willing to relocate to New YorkSpanish-speaking preferredA genuine interest in serving an underserved communityTeamWe are a team of 40 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.Full Time Employee BenefitsCompetitive salary and generous equityMedical, dental, and vision insuranceGym Pass subscriptionDaily office lunch in NYC OfficePaid parental leaveFlexible PTORemote-friendly when travelingCompany-wide offsites401(k) for US employeesVisit to our NYC Office for remote team membersVisa sponsorship if applicableComún is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.