Technical Operations Engineer

We’re seeking a seasoned Technical Operations Engineer to ensure the stability, reliability, and performance of our production systems. In this key role, you’ll leverage deep technical expertise, particularly in Web3/blockchain technologies, to manage, optimize, and enhance our platform infrastructure. You’ll drive operational excellence through proactive monitoring, meticulous incident management, innovative problem-solving, and collaborative cross-team initiatives.

What You’ll Do

1. Blockchain Network Management: Lead the deployment, optimization, and operational management of new blockchain networks. Conduct thorough testing, benchmarking, and continuous improvement of chain reliability and performance.
2. Complex Web3 Issue Resolution: Address high-impact Web3 incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and direct coordination with blockchain foundations and ecosystem partners.
3. Proactive System Monitoring: Develop and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, DataDog), identifying trends, anomalies, and performance bottlenecks before they become critical.
4. Incident & SLO Management: Define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.
5. Automation & Optimization: Implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce manual tasks, and optimize cloud infrastructure cost and efficiency.
6. Technical Collaboration: Actively collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, rapid issue resolution, and operational knowledge sharing.
7. On-Call Support: Participate in a rotating 24/7 on-call schedule to swiftly address critical system incidents, maintain continuous service delivery, and uphold customer trust.

What You’ll Bring

1. Minimum of 5 years in Technical Operations, Site Reliability Engineering (SRE), or related roles. Proven Linux/Unix system administration and advanced troubleshooting capabilities.
2. Deep experience managing complex Web3 infrastructures (RPC services, validator setups, node operations). Skilled in interpreting blockchain logs, JSON-RPC responses, and debugging intricate Web3 protocol issues.
3. Solid hands-on experience with configuration management and infrastructure automation tools (Helm, Terraform, Ansible, Consul), including containerization expertise (Docker, Kubernetes), managing and scaling services in cloud environments.
4. Competency in scripting/programming languages (Python, Go, JavaScript).
5. Advanced proficiency in monitoring and analytics platforms (Grafana, DataDog), enabling proactive and data-driven operational decision-making.
6. Demonstrated ability to identify performance patterns, forecast potential issues, and implement preventive solutions.
7. Strong track record defining, measuring, and maintaining SLAs/SLOs, and experienced with incident response tooling and processes (PagerDuty), ensuring quick resolution and systematic root-cause analyses.
8. Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively across multiple teams and stakeholders.
9. Self-motivated, solution-oriented, and consistently striving for operational improvements, quality enhancements, and reduced technical debt.
10. Solid professional attributes, committed to transparency, accountability, and ethical behavior. Capable of managing complexity and staying adaptable under pressure, and able to demonstrate continuous learning and comfort evolving within a rapidly changing technical landscape.
11. Self-starter driven by curiosity and initiative, proactively identifying opportunities, addressing gaps, and implementing solutions autonomously.
12. Thrives in dynamic environments and committed to maintaining industry leadership through close collaboration with the most innovative and talented minds in Web3.

Level-Specific Expectations

P1 – Technical Operations Associate

1. Execute documented playbooks (node deployment, DNS updates, incident triage) with close guidance.
2. Monitor dashboards and PagerDuty; tackle known issues, escalate complex issues within the team.
3. Shadow incident response, and submit clear shift-handover notes.

P2 – Technical Operations Engineer

1. Maintain two to three production chains or subsystems independently during your shift.
2. Write or update small Ansible/Terraform modules and simple Bash/Python utilities.
3. Act as first incident commander for SEV 2/3 events; publish concise post-incident notes.
4. Tune alerts and dashboards to reduce false positives.

P3 – Technical Operations Engineer II

1. Lead new chain launches from design review through canary, cut-over, and post-mortem.
2. Command SEV 0/1 efforts and drive deep root-cause analysis.
3. Define, track, and report SLOs; create capacity and cost models.
4. Mentor P1/P2 engineers; perform peer reviews on IaC and observability changes.
5. Join customer or partner calls for complex escalations.

P4 – Senior Technical Operations Engineer

1. Architect region-wide failover, anycast, and multi-cloud safety controls.
2. Build benchmarking harnesses that compare kernels, instance types, and storage back-ends.
3. Lead fleet-scale initiatives (e.g., deployment stack updates, platform migrations) with minimal oversight.
4. Establish reliability standards adopted by all Core TechOps engineers.
5. Coach senior engineers and run design-review teams.