Technical Customer Success Manager at EX.CO via TechSalesJobs.org

Your story:

EX.CO is looking for a Technical Customer Success Manager with a strong background in Ad-Tech to manage top-tier accounts and optimize video strategies. This role combines Ad Ops and Customer Success, requiring technical expertise to troubleshoot issues, analyze data, and provide strategic insights that enhance performance and maximize revenue for our partner.

Our story:

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video.

Through machine learning and AI technology, EX.CO empowers publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation. 

Trusted by some of the leading publishers globally including The Arena Group, CBSi, Hearst, Nasdaq, VICE, and more, EX.CO’s platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers, including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

At EX.CO's core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story. 🌟

What You’ll Do:

• Work directly with clients in a technical and customer-facing role within the ad-tech industry.
• Develop a deep understanding of online advertising infrastructure, focusing on the publisher’s ecosystem.
• Analyze data and apply a tech-oriented approach to identify and resolve challenges proactively.
• Use a client-focused mindset to leverage data and analytics for driving business results.
• Manage multiple tasks effectively with strong organizational, time management, and prioritization skills.
• Take ownership of projects, proactively solving problems and adapting to changing priorities.
• Demonstrate excellent project management, multitasking, and attention to detail.
• Continuously learn and collaborate with cross-functional teams while maintaining a can-do attitude.

What We’re Looking For:

• 3+ years of experience with HTML, strong proficiency in HTML development tools, including the ability to analyze events and errors to identify page elements and troubleshoot issues effectively.
• Proficiency in CSS, JavaScript, SQL, and API development - strong advantage.
• Experience with tools like Tableau, JIRA, and CRM systems - advantage.
• Familiarity with SSPs, PMPs, and the Programmatic Landscape.
• Ability to multitask and manage multiple tasks in parallel.
• Hands-on problem solver with a process-oriented mindset.
• Strong time management skills with the ability to prioritize tasks effectively.
• Quick learner with enthusiasm for adopting new technologies.
• Excellent written and verbal communication skills in English.

**The pay range for this position in New York is $100,000 – $120,000