Support Consultant, Analyst - (Belgrade, Central Serbia, Serbia)

About this role

Following business growth strategy Aladdin Client Services Team is expanding with talented potentials. This role is responsible for assisting, managing, and growing relationships of Aladdin Alternatives clients by providing expertise to resolve clients’ inquiries and by effectively communicating with other stakeholders in the organization. 

Business Unit Overview:  

Support Consultant is a part of the Client Success team. They work closely with other teams, mainly, Implementation Consultants, DBAs, ACE Managers and Developers. Handling clients’ requests includes building strong clients’ relationship; this implies developing advanced knowledge of the business and strong client focus with the goal of meeting or exceeding clients’ expectations. The team is also responsible to assist clients in dealing with sensitive documents, to follow all client instructions meticulously to avoid mistakes, is responsible to protect integrity of both the client and BlackRock. 

Your day would include:

• Providing qualitative analysis of client's needs and evaluating feasibility of their requirements. 
• Maintaining regular contact with customers via different channels of communication (phone, email, ticketing system) and fully understanding their needs and business background. 
• Regularly tracking on backlog tickets. 
• Developing advanced skills and knowledge in business, functional and technical aspects. 
• Providing guidance and supporting solutions, conducting demonstrations and presentations. 
• Cooperating with other client facing teams as well as the relevant Technology teams engaged in the product development and maintenance. 

If you see yourself doing these activities, then you probably have:  

• 1-3 years of experience in a client facing role (preferably in investment management business) with Bachelor’s degree  
• Full professional proficiency in written/spoken English with great communication and presentation skills, ability to work in a multicultural team and to adjust to different working styles. 
• Strong attention to detail, data analysis, and problem-solving capabilities 
• Basic understanding of Microsoft office products. 
• Ability to work in a team environment and build strong relationships with colleagues and partner teams. 
• Ability to comply with Company’s policies and procedures as well as being able to act independently. 
• Excellent work ethic and willingness to contribute beyond the scope of one's role to achieve team and firm objectives. 
• Good time management and an ability to multi-task/prioritize the tasks. 

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.