Staff Product Manager - Enterprise Applications

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.Follow us on Glassdoor and Linkedin!As the Staff Product Manager of Enterprise Technology Applications, you will partner closely with business teams in Finance, Customer Experience, Product and other stakeholders to modernize how we do Billing: the processes, data, systems, and integrations with a focus on scalability and improving the customer experience.This individual will think holistically about problems and must see the big picture while also remaining detail oriented while working with multiple levels of leadersacross multiple departments.You won't just manage a product; you will be the catalyst for high-value, enterprise-wide transformation. You will bridge the gap between visionary long-term strategy and impactful short-term execution, ensuring every initiative is rooted in our future goals while orchestrating seamless alignment and deep engagement across multiple departments.You will join a team of Enterprise Technology Product Managers focused on supporting the key business domains of Marketing, Sales, Operations, Engineering, Finance, and Human Resources.Alkami is at an exciting stage of maturity and this individual will contribute directly to transforming the Enterprise Technology Platform to support Alkami’s next stage of significant growth. Essential Duties & Responsibilities● Contribute to a portfolio of projects that is reviewed and agreed upon by Executive Steering Committee on a monthly basis.● Drive strategic vision and roadmap - shaping the long-term vision with leadership and drive the continuous evolution of the roadmap of billing features/improvements by building a deep understanding of the business, stakeholders, technology, and market trends.● Deeply understand business and problems, write Feature Guides and Product Requirement Documents (PRDs), ensure solutions are designed for scalability, accuracy, and improving customer experience.● Lead delivery by collaborating with teams in Project Management, Finance, Customer Experience, Sales, and Technology to ensure successful project execution that hits key milestones, continuously ships features that deliver real value to stakeholders, and keeps stakeholders well-informed.● Align with the key stakeholders on a backlog of opportunities and requests● Calculate strategic value to justify priorities.● Process Governance and Expertise - Serve as the subject matter expert, leveraging NetSuite and billing experience to guide best practices, align stakeholders, and document use cases, data mappings, and secure final approvals for new processes.● Write and socialize feature guides from cross-functional leadership stakeholders.● Document and facilitate stakeholder approval of use cases, data mappings, system architecture and process flows.● Own the quality gate for all solutions, ensuring rigorous validation against both defined technical specifications and functional requirements. Facilitate validation activity (including UAT) to guarantee the complete achievement and actualization of high-value strategic outcomes for the business.● Define, monitor, and report on key performance metrics for billing systems and integrations, using data-driven insights to guide further optimization and maximize operational efficiency.● Lead discussions with technical resources to translate requirements into a strategic long-term platform strategy.● Leverage metrics to improve technology performance and measure project success.● Ensure the successful adoption of new processes and systems by designing and executing comprehensive change management, communications, training, and enablement strategies for end-users and stakeholders.● Develop an understanding of our existing business, market and product.Recommended Experience & EducationMinimum Years of Experience8 years of related experience; or 6 years and an advanced degreeEducation Level Bachelor’s degree in technology or related field and/or equivalent work experienceKnowledge, Skills, & QualificationsRequired● 8+ years of experience working with enterprise systems and integrations including ERP, CRM or HRIS.● Exceptional relationship builder who excels at building rapport and communicating with key stakeholders. Adept at collaborating across teams and personalities, ensuring alignment and clarity in fast-moving projects.● 4+ years of direct hands-on experience with NetSuite SuiteBilling with a strong understanding of its data model, functionality, integrations, capabilities, processes, reporting, etc.● 8+ years of experience in billing systems, processes, integrations, and data specifically in leading transformation and continuous improvement.● 8+ years of experience in SDLC, Agile methodologies, and working with engineering teams.● Proven track record of delivering billing related solutions that improve the customer experience, reduce manual work, and are highly accurate and scalable.● High proficiency and demonstrated experience organizing stakeholders and prioritizing asks.● Ability to work independently to scope and solution architect.● Ability to empathize and manage complex relationships.● High ownership mindset that brings clarity to ambiguity, knows the intricate details, overcomes obstacles, and thrives on delivering high-value outcomes for stakeholders.● Understanding of software development practices and risk mitigation.● Excellent communication skills both written and verbal.● Excellent collaboration and presentation skills.Preferred● Master’s degree in technology or business administration or related fields.● Preferred experience working in FinTech or SaaS industries, and in particular, SaaS-based billing that deals with monthly minimums, usage actuals, and overages.● Experience on handling ‘pass-through’ billing for 3rd Parties based on usage.● Able to work and establish credibility with executives, stakeholders and internal users.● Experience using Salesforce and/or CPQ.● Experienced with Data Lakes and/or Event Based Automation.● Exemplify leadership by being decisive, thinking critically, motivating others and delegating appropriately.● Strong ability to manage time effectively by ruthlessly prioritizing.● Take a strategic vision and translate it into immediate tactical deliverables that provide the most value.● Tailor messaging and phrasing to the language our stakeholders speak.The salary range for this position is: $144,000 - $180,000Cool Things to KnowNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.#LI-REMOTEJ.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.