Sr. Product Manager II, Personalization

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.Follow us on Glassdoor and Linkedin!We are seeking a results-driven Sr. Product Manager II, Personalization to bring our Anticipatory Banking strategy to life by leveraging account holder data to deliver hyper-personalized solutions that drive meaningful outcomes for both online banking users and financial institutions. This role will focus on transforming user activity, transaction, and profile data into actionable insights, orchestrating experiences that anticipate needs, improve engagement, and strengthen FI relationships. The ideal candidate will have deep expertise in data-driven product management, personalization frameworks, and digital banking, with a passion for creating experiences that turn data into value. Key Responsibilities & DutiesTranslate Anticipatory Banking concepts into clear features, user journeys, and product capabilities that enable hyper-personalized digital experiences.Partner with data science, analytics, and engineering teams to harness behavioral, transactional, and contextual data for predictive and real-time personalization.Prioritize features such as next-best-action recommendations, micro-moments, targeted offers, and dynamic content—ensuring alignment with product vision and measurable business outcomes.Focus on outcomes like deposit growth, primacy, wallet share, and user engagement, aligning product work to FI goals and user value.Map and optimize digital moments that matter (onboarding, account activation, fraud prevention, financial wellness, money-in-motion events, etc.), ensuring personalized engagement across them.Collaborate with developers, designers, data scientists, and QA engineers to deliver high-quality personalization features in an Agile environment.Partner with internal teams and external fintechs to embed personalization into payments, servicing, and partner marketplace experiences.Communicate the vision, value, and outcomes of personalization initiatives to stakeholders, clients, and leadership.Define KPIs such as engagement lift, digital adoption, NPS improvement, and FI revenue impact; analyze results to continuously refine personalization capabilities.Monitor market developments in personalization, open banking, AI, and digital engagement to inform roadmap and strategy.Work with customers and subject matter experts to capture and document business requirements and translate business and technical requirements for engineering.Define user stories, acceptance criteria, and ensure clear communication of requirements to the development team.Own and manage the product backlog, ensuring it is well-organized, prioritized, and aligned with the product roadmap and business objectives.Continuously refine and adjust priorities based on customer feedback, business needs, and technical feasibility.Lead a cross-functional Scrum team, including developers, designers, and QA engineers, to deliver high-quality releases.Serve as the primary point of contact between stakeholders and the Scrum team to facilitate communication and collaboration.Collaborate with cross-functional teams to define scope, timelines and resource requirements for features and enhancements.Lead relevant Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.Ensure the team adheres to Agile best practices, fostering a culture of continuous improvement.Monitor sprint progress, maintain velocity metrics, and adjust priorities as needed to meet sprint goals and deliverables.Act as the voice of the customer, leveraging feedback, analytics, and insights to prioritize features that maximize customer value.Collaborate with sales, marketing, customer support, and other teams to ensure successful go-to-market strategies and user adoption.Present product updates, plans, and performance metrics to senior leadership and key stakeholders.Ensure timely and successful delivery of product increments that meet quality standards and business objectives.Monitor and report on key performance indicators (KPIs) to measure the success of product initiatives.Proactively identify and mitigate risks that could impact project timelines or deliverables.Manage stakeholder expectations and communicate release status updates effectively.Maintain a deep understanding of market trends, competitive landscape, and customer needs to inform product development.QualificationsBachelor’s degree in Business, Computer Science, Data Science, or related field.12+ years of product management experience, preferably in digital banking, fintech, SaaS, or data-driven personalization platforms.Proven experience building personalization or data-driven features (recommendation engines, predictive analytics, dynamic content, micro-moment engagement, etc.).Strong knowledge of Agile methodologies and experience leading cross-functional Scrum teams.Familiarity with data analytics, segmentation, and personalization engines; ability to translate data insights into product requirements.Exceptional communication skills, with the ability to convey personalization strategies to both technical and non-technical stakeholders.Strong analytical and problem-solving skills; comfortable using data to drive prioritization and decision-making.Proficient with product management tools (Jira, Confluence, ProductBoard) and analytics tools (Mixpanel, Pendo, Google Analytics, or similar).Strategic thinker with the ability to balance long-term vision with hands-on execution.Customer-focused, with a passion for designing experiences that feel relevant, timely, and meaningful.Self-starter with strong ownership and urgency; able to thrive in a fast-paced, evolving business environment.Exceptional time management skillsThe salary range for this position is: $180,000 - $200,000Cool Things to KnowNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.#LI-REMOTEJ.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.