Spanish Speaking Customer Service For Worldwide Online Streaming Service - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on connecting exceptional candidates with organizations that value their skills and unique backgrounds. Currently, we are seeking a Spanish Speaking Customer Service Representative to join a dynamic and growing team for a leading worldwide online streaming service. This role is perfect for individuals who are passionate about delivering excellent customer support and possess the ability to communicate effectively in both Spanish and English. As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, providing solutions to their issues, and ensuring they have a positive experience with our client's service. You will be part of a vibrant team environment and play a crucial role in maintaining customer loyalty and satisfaction throughout the streaming service's user base. If you are looking to start or advance your career in customer service within the entertainment industry, this opportunity is tailor-made for you!

Responsibilities

• Assist Spanish-speaking customers with inquiries, issues, and service-related questions promptly and professionally.
• Provide detailed information about the streaming service features, subscription plans, and content offerings to customers.
• Resolve customer complaints and issues by identifying the root cause and implementing effective solutions in a timely manner.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Track and manage customer interactions and feedback in the internal customer relationship management (CRM) system.
• Collaborate with team members and other departments to ensure a seamless customer experience and service improvement.
• Stay informed about industry trends, new features, and other relevant information to enhance customer service quality.

• Fluency in Spanish and English, both written and spoken, to effectively assist a diverse customer base.
• Previous experience in customer service or a similar role, preferably in the online streaming or entertainment industry.
• Strong communication skills with the ability to empathize and build rapport with customers.
• Problem-solving skills and a proactive attitude towards resolving customer issues.
• Familiarity with CRM systems and customer support tools is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexible schedule availability to accommodate varying shifts, including evenings and weekends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...