Spanish Speaking Customer Service For Online Shopping Company - Greece remote - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service representative for an online shopping company, offering a unique opportunity to work remotely from Greece. In this role, you will be the face of the company, ensuring that customers have a seamless and enjoyable shopping experience. As a customer service representative, you will engage with customers in Spanish, providing assistance with inquiries, resolving issues, and fostering strong relationships. This position is ideal for someone who is enthusiastic about consumer services, has a passion for helping others, and thrives in a fast-paced online retail environment. Joining our team means becoming a part of a forward-thinking company that values innovation and customer satisfaction. If you are ready to take the next step in your career while working from the beautiful surroundings of Greece, we want to hear from you!

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via various communication channels including phone, email, and chat.
• Handle customer inquiries, complaints, and requests efficiently and courteously, ensuring customer satisfaction.
• Assist customers with order placements, tracking, and returns, guiding them through the online shopping process.
• Maintain a thorough understanding of our product offerings to effectively answer customer questions and recommend solutions.
• Resolve customer issues with professionalism and empathy, escalating complex issues to the appropriate teams when necessary.
• Accurately document customer interactions and feedback in our CRM system for future reference and quality assurance.
• Collaborate with team members to continuously improve service quality and enhance the customer experience.

• Fluent in Spanish (written and spoken), with excellent communication skills in English.
• Previous experience in customer service, preferably in an online retail or e-commerce environment.
• Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
• Ability to work independently and manage time effectively in a remote work setting.
• Proficiency in using customer service software and tools, as well as basic computer skills.
• A positive attitude and a customer-oriented mindset, with a passion for helping others.
• Strong attention to detail and the ability to follow processes accurately.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...