Senior Site Reliability Engineer

Role Description

As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.

• Ensure the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products
• Build tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems
• Collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
• Engage with product development (PD) teams by participating in design reviews and production readiness checks
• Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform
• Create system documentation and training materials to empower and educate team members
• Oversee and automate the team’s growing presence in AWS
• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
• Improve incident management lifecycle to identify, mitigate, and learn from reliability risks and issues

Qualifications

• Bachelor’s Degree in Computer Science or related field
• Software engineering and task automation skills with Bash, Python, and/or Go
• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
• Familiarity with the Agile software development lifecycle
• Deep background with Linux systems and engineering
• Highly experienced with engineering and automating on Amazon Web Services (AWS)
• Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
• Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity)
• Production-At-Scale support background in a heavily microservice-based world
• Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
• Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to application development, web UI (design and development), JSON, application architecture
• Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
• Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
• Understanding of Open Application Model systems such as KubeVela or Crossplane

Requirements

• Ability to read, write, and speak English
• Ability to speak in public settings, interface with customers, partners and vendors confidently
• Travel – Up to 25% of the job will require travel, approximately a week a month

Personal Qualities and Soft Skills

• Greatly prefer writing code than clicking a GUI
• Enjoy teaching, being a mentor to others, and working across boundaries
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Strong analytical mind with a penchant for process development and enhancement
• A highly positive can-do attitude with desire for being a team player
• Great communication skills and ability to explain complex technical concepts to a varied audience
• Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
• Speak Japanese