Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Analyze, review, and document current functionality to determine potential areas of improvement
- Manage user permissions for tools according to the needs of projects and teams
- Perform application and system administration tasks, including data backups and scheduled jobs
- Test new versions of the tools and plug-ins to ensure compatibility
- Research and utilize industry standard methods and techniques
- Maintain JIRA projects, workflows, permissions, and users in Jira Service Management
- Improve JIRA security. Set access permissions for JIRA projects
- Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
- Manage multiple responsibilities with tight deadlines
- Perform basic Linux and Windows Server administration tasks
Requirements
- Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree
- 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required
- Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator
- Expert level Atlassian tool administration knowledge on JIRA
- Ability to write custom JQL
- Familiarity with Groovy
- Familiarity with commonly used plugins, eg. Scriptrunner
- Ability to construct custom dashboards using various filter types in JIRA
- Experience in performing Atlassian installations, migrations, and plugin installation, a must
- Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred.
- Microsoft SQL Server Database administration skills are preferred.
- LDAP integration experience
- Strong analytical skills
- Ability to work in a dynamic agile environment
- Must have strong work ethic with good time management skills
- Excellent verbal and written communication skills
- Position involves some interfacing with customers
- Provide L1/L2 support
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.