Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Analyze, review, and document current functionality to determine potential areas of improvement Manage user permissions for tools according to the needs of projects and teams Perform application and system administration tasks, including data backups and scheduled jobs Test new versions of the tools and plug-ins to ensure compatibility Research and utilize industry standard methods and techniques Maintain JIRA projects, workflows, permissions, and users in Jira Service Management Improve JIRA security. Set access permissions for JIRA projects Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration Manage multiple responsibilities with tight deadlines Perform basic Linux and Windows Server administration tasks Requirements Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator Expert level Atlassian tool administration knowledge on JIRA Ability to write custom JQL Familiarity with Groovy Familiarity with commonly used plugins, eg. Scriptrunner Ability to construct custom dashboards using various filter types in JIRA Experience in performing Atlassian installations, migrations, and plugin installation, a must Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred. Microsoft SQL Server Database administration skills are preferred. LDAP integration experience Strong analytical skills Ability to work in a dynamic agile environment Must have strong work ethic with good time management skills Excellent verbal and written communication skills Position involves some interfacing with customers Provide L1/L2 support We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.