JOIN OUR TEAM!
At BetWarrior, we’re building a smarter, more personal, and more fun betting experience
Our purpose is simple: to create exceptional online entertainment, giving users the chance to win in a transparent, safe, and responsible way
We’re an ambitious, fast-growing team competing across Latin America and beyond. We move fast, with urgency, and care about every detail
Great people, bold ideas, and a sharp focus on user experience set us apart
If you like solving tough problems, making real decisions, and building something that lasts — you’ll feel right at home.
We’re looking for a Risk, Payments & Fraud Analyst to help us scale smarter, move faster, and raise the bar across everything we do
In this role, you’ll:
- Responsible for monitoring accounts, accounting paperwork, and financial transactions. You will analyze the data to identify any fraudulent and suspicious activities within an organization
- Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources
- Build relationships with key payment processors, both internally and externally
- Looking for patterns/trends in payment activity and communicating out to the wider team
- Checking possible downtimes and communicating out to processors internally and externally
- Ensuring meticulous attention to detail when investigating cases
- Monitor real time queues and identify high risk transactions within the business portfolio, along with approval and denial rates
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Resolve discrepancies with processors regarding transactions due to scheduled and unscheduled downtimes
- Interact with processors and customers to validate information and to confirm or cancel authorizations
- Resolve customer issues within the scope of existing service level agreements
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent patterns
- Maintain analysis models to improve efficiency and effectiveness of company systems
- Ensure confidentiality of all information collected during investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Identify system improvements to analyze data
- Identify system improvements to prevent fraudulent activities
- Recommend anti-fraud processes for changing transaction patterns and trends
- Recommend new software tools used for fraud detection, prevention and reporting activities
- Generate suspicious activity reports and risk management reports for Managers
- Generate processors activity reports per country and brand for Managers
- Preventing, detecting and investigating all instances of fraud/promo abuse associated with our product range
- Analyse account history and trends to take appropriate action on accounts
- Registration of client’s documents, identifying and verifying new and existing customers using verification tools and methodologies
- Requesting documentation to prove the identity of the client and/or the origin of the deposited funds
- Handling customer requests related to withdrawals, verifying source of balances, documentation and payment methods
- Be able to speedily interpret and process large quantities of data in a fast moving and ever changing environment
We’re looking for someone who brings:
- 2 years experience in payments and fraud role with exposure to cases/situations/ways of working
- Fluent in English
- Experience within the online gaming environment
- Knowledge of utilising online fraud detection systems
- Understanding documentation checks to identify fraud and suspicious behaviour
- Focused and fearless in approach to work
- Conscientious, passionate and dedicated to preventing fraud in all its’ guises
- Organised, self-driven, energetic and proactive in your work
- Able to spot trends and communicate effectively to the wider team
- Ability to learn new systems / technology / applications quickly
- Capacity to work independently as well as part of a team particularly in high pressured situations
- Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
- A positive ‘can do’ attitude and excellent work ethic
- Computer literate- Outlook, Excel, MS Teams
- Strong numerical skills, analytical skills and attention to detail is essential
We expect every team member to live our values:
Accountability & Ownership – Take charge, own your craft
Reliability – Deliver with quality and consistency
Teamwork – Collaborate, challenge, and grow together
Winner Spirit – Compete with purpose and grit
Wellbeing – Build a career that energizes you
Curiosity & Innovation – Keep questioning. Keep improving