Regional IT Support Analyst
Flutter InternationalRegional IT Support Analyst
IT Support Associate Engineer 2Job title: Regional IT Support Analyst
Location: Malta
Overview of the role:
We are on the lookout for passionate technical support expert to join our local regional office.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both, while recognising that quality time together is essential for keeping us mission aligned.
Our Malta office is the perfect place for team collaboration and individual growth. It hosts a games room, gym and an abundance of meeting rooms catered for groups of all sizes. We also run regular social and well-being initiatives.
What you’ll do:
You will provide IT service and technical support to the local office and other locations as required. The endpoint software and hardware servicing and support will be your main responsibility.
We always strive for customer support excellence, and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the Jira Service Desk system. There might be occasional travel to provide IT support at global live events.
What you’ll bring:
As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of hours work.
You can prioritize and work within tight time scales to meet deadlines.
You will be working as part of a team, but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service skills.
You have a deep understanding of IT Security fundamentals. You have experience with Microsoft Windows 10/11 and Apple Mac devices in a Windows Server domain environment and Cloud Services. Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals.
It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.
Why choose us:
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Discretionary annual performance bonus
30 days paid leave
Health and dental insurance for you, your partner and your children (if you all live at the same address)
Personal life insurance and income protection
The option to join our company pension scheme
A personal interest allowance to let you learn something new or pursue a hobby
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay
Access to an on-site gym
Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com. Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
The group:
Flutter International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.