Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java and Python).
- Experience working with API integrations.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in business intelligence, data analytics, or statistics.
- Experience working with systems (e.g., Linux, Unix, Windows).
- Experience with payments systems.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The gTech Users and Products (gUP) organization empowers Google’s ecosystem of products. In this role, you will work across Sales, Product and Engineering teams as well as end users of our products (like consumers and B2B partners) to make the various products work. You will leverage both the technical expertise and the operations to bring the magic of Google support to our three billion users and thirty million partners globally.
gUP builds solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
Responsibilities
- Analyze and resolve the pre and post launch technical problems on partner integrations.
- Understand operational workflows, identify and define tool needs to enable operational growth, drive the development and deployment of these tools internally and with Engineering.
- Collaborate with Engineering teams to implement tools to improve troubleshooting efficiency and the end user experience.
- Support technical integrations with partners, testing advocates for new product features, and ensure the resolution of technical challenges.
- Enhance support of partner integrations (both new and ongoing) by providing the necessary documentation, technical guidance and training to the technical centralized operations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.