Product Manager - Sales & AI

Product Manager - Sales & AI Location: Location: Hybrid - Irvine, CA Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.  Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! We are seeking a Product Manager - Sales & AI with proven mortgage industry experience to own the development and integration of enterprise systems driving sales enablement and AI strategy. This role is accountable for end-to-end delivery of Salesforce, telephony, custom applications, loan origination systems, and all AI initiatives across the organization.  The ideal candidate combines technical fluency with strategic product thinking, excels at stakeholder management, and delivers measurable business outcomes through Agile development, AI implementation, and data-driven decision-making. Mortgage Experience and Salesforce are required.  Key Responsibilities:  AI Strategy & Ownership  Own all AI initiatives: Maintain AI inventory and the Strategic Roadmap for all Corporate Initiatives  Lead monthly AI governance reviews assessing model performance, new model impacts, vendor effectiveness, and compliance  Evaluate and integrate new AI models with thorough impact assessments and regression testing  Own AI compliance across state regulations and lending laws, partnering with legal to ensure regulatory adherence  Implement AI quality assurance framework including regression testing protocols for all models and vendors  Product Ownership & Sales Enablement  Own product backlog for Salesforce, telephony, AI tools, and Loan Origination System integrations  Apply prioritization frameworks (WSJF, RICE, MoSCoW) focused on growth, profitability, and sales enablement  Identify and drive opportunity enablers equipping sales teams to grow market share  Lead full project lifecycle delivering tools that streamline sales workflows, reduce administrative burden, and increase win rates  Design AI-powered solutions that create competitive marketplace advantages  Define and track KPIs emphasizing sales productivity, conversion rates, market share growth, and revenue impact  Stakeholder Collaboration & Execution  Partner directly with sales teams and leadership to translate needs into scalable solutions driving performance  Conduct regular sessions identifying pain points, market opportunities, and ensuring alignment with strategic growth objectives  Collaborate across marketing, operations, IT, legal, and compliance for cross-functional alignment  Work closely with engineering, QA, AI/ML teams, and vendors to coordinate delivery and drive improvement  Lead monthly AI governance meetings reviewing strategic roadmap, vendor performance, and compliance status  Vendor & Integration Management  Drive system integrations through API planning and data mapping ensuring reliable sales operations  Negotiate AI vendor relationships ensuring optimal value delivery  Compliance & Quality Assurance  Establish comprehensive AI testing protocols and regression testing for consistent model performance  Maintain governance frameworks monitoring AI performance, bias detection, and ethical usage  Document all AI implementations supporting regulatory reviews and compliance audits  User Enablement & Innovation  Lead training, documentation, and change management for sales teams adopting new tools and AI capabilities  Stay informed on emerging AI technologies and best practices to identify growth opportunities  Evaluate new AI models monthly, assessing business impact and competitive positioning   Required Qualifications:  4+ years as Product Manager/Technical Product Manager with enterprise systems and sales enablement focus  Mortgage experience required  Salesforce experience required  AI technologies experience: AI vendor management, implementation, compliance, and QA testing  Direct experience with sales teams delivering solutions that improve effectiveness and revenue growth  Proven ability to drive opportunity enablers that grow market share and competitive positioning  Proficiency in prioritization frameworks (WSJF, RICE, MoSCoW) with demonstrated ability to prioritize based on growth and profitability  Experience with call center platforms, custom applications, and Loan Origination Systems  Strong understanding of API integrations (RESTful APIs, middleware, data synchronization)  Proficient in SQL and relational databases for data analysis and decision-making  Agile project management experience  Vendor relationship management and contract negotiation experience  Knowledge of AI governance frameworks, model testing, and compliance in regulated industries  Excellent communication skills translating complex technical and AI concepts for non-technical audiences  Highly organized with track record managing multiple priorities in fast-paced environments  Proven track record implementing sales enablement and AI solutions that measurably improve performance  Experience organizing enterprise-wide AI initiatives and frameworks  Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:  Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.  Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.  9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)  Multiple PPO Medical Plans, as well as HDHP eligible plan.  Dental Coverage  Vision Coverage  Company Paid Life Insurance  401K with a generous employer match  Additional Benefits including – Optional Life, FSA, Pet Insurance etc.  Free Legal Services  Employee Loan Program