Product Manager, Business Aviation SaaS

Job SummaryWe are seeking an experienced, hands-on Product Manager to support the ongoing development and delivery of Horizon. This is a highly execution-focused role at the center of customer engagement and engineering delivery.You will work directly with customers to understand operational requirements, advise on best practices, and translate high-level requests into clear product specifications and detailed JIRA tickets. You will partner closely with engineering to ensure features are delivered efficiently, with quality, and in a way that remains scalable across a multi-tenant enterprise SaaS platform.This role requires strong ownership and follow-through. You will be deeply involved in customer onboarding, integrations, data imports, feature enhancements, bug resolution, and continuous improvement — ensuring that customers are successfully implemented and supported as the product evolves.The ideal candidate brings 5+ years of experience building complex enterprise SaaS products, strong technical fluency (including APIs and data flows), exceptional communication skills, and a genuine interest (and, ideally, experience) in aviation. This role requires someone who can think systemically, balance immediate customer demands with long-term platform scalability, and take full ownership of outcomes in a fast-moving, customer-centric environment.About HorizonPortside Horizon is a modern flight operations management platform for business aviation operators. It serves as the system of record for scheduling and dispatch, crew legality compliance, charter quoting, regulatory reporting, and operational analytics. Horizon centralizes operational workflows to enable safe, compliant, and efficient flight operations.Key Responsibilities Product Execution & DeliveryTranslate customer requirements into structured product specifications and detailed JIRA ticketsPrioritize and manage backlog in partnership with engineeringParticipate in sprint planning, standups, and release coordinationEnsure timely, high-quality delivery of features and improvementsAllocate attention to technical debt, test coverage, monitoring, and performanceCustomer EngagementEngage directly with charter operators and corporate flight departmentsAdvise customers on system configuration and best practicesSupport successful onboarding, including complex data imports and workflow alignmentAttend industry conferences and represent Horizon in customer discussionsIntegrations & DataWork with third-party vendors and API partners on integrationsDefine integration requirements and oversee API enhancementsHelp improve and streamline customer data migration and onboarding processesContinuous Improvement & InnovationIdentify opportunities to enhance scalability and operational efficiencyExplore practical AI-driven features that support automation and decision supportEnsure product improvements reflect real-world aviation workflowsQualifications5+ years building and delivering complex enterprise SaaS applicationsExperience working closely with engineering teams in an agile environmentProven ability to translate customer needs into detailed specifications and engineering ticketsExperience with API-driven systems and third-party integrationsExposure to enterprise onboarding and data migration processesSkills & AttributesStrong interest in aviation; prior experience in business aviation is a significant plusDeep systems thinking — ability to balance immediate customer needs with long-term scalabilityStrong technical fluency (you don’t need to code, but you must understand data schemas and APIs)Exceptional communication skills — able to engage pilots, schedulers, executives, and engineers alikeHigh ownership mindset: willing to do what it takes to ensure customer successExcellent project management and organizational skillsAbility to supervise engineering execution while maintaining collaborative relationshipsComfort operating in a fast-paced, evolving SaaS environmentWhat Success Looks LikeCustomer implementations completed successfully and on timeClear, well-structured backlog aligned with delivery prioritiesImproved onboarding speed and reduced integration frictionConsistent, high-quality engineering executionIntegrations are stable and well-documentedHorizon continues to evolve as a reliable, mission-critical platform for business aviationWhat We OfferCompetitive base salaryFully remote workGenerous time off policyHealth, dental, and vision insuranceOpportunities for professional development and career advancement.Dynamic, collaborative, and fast-growing work environment.