Product Manager

Job PurposeThis position owns the retail customer-facing product category including all photo kiosks solutions and retail ID photography systems. This position will drive and manage the life cycle for development and deliver end-user focused, profitable products. The role emphasizes product management, project management, and business operations in addition to product definition and technical product development.Duties and ResponsibilitiesOversee the full functionality and performance of photo fulfillment systems used in retail settings.Manage the complete product lifecycle, including vision, strategy, roadmaps, requirements, development, deployment, sustainment, and end-of-life.Serve as the central point of communication for product issues, collaborating with sales, marketing, engineering, configuration management, information development, quality assurance, and customer support teams.Build a deep understanding of retail customers, end users, and competitors to ensure the success and longevity of new and evolving products.Define and deliver software requirements, with clear prioritization of features, use cases, and workflows.Develop and manage tailored solutions for retailers and market segments, including hardware components, configurations, and both internal and third-party solutions.Lead customer integration, field trials and product rollouts; including on-site participation when needed.Assume project management duties as necessary to maintain project schedules and communicate schedules to Marketing and SalesConduct training for marketing, sales and technical supportTravel as required for tradeshows and customer facing activitiesEnsure that DNP remains innovative and customer focusedQualificationsRequired:5+ years prior Product Management work experienceStrong technical background; must be eager to dig into the details and have a comprehensive understanding of software and hardware internalsEffective cross-organizational leader and team playerSelf-directed and motivatedAbility to manage multiple new projects while managing sustainment issues on existing productsExcellent written and verbal communication and facilitation skills across functions and groupsAbility to deal with ambiguity and learn on the fly – a strong “can-do” attitudePosition is located in Concord, NCDesired:Technical and business education preferred (Bachelors in a technical field plus an MBA is ideal)Experience in Agile software development processExperience with digital imaging product technology, photo, print and/or color managementPhysical DemandsMust be able to sit/stand for 8 hoursThe ability to use arms/hands/fingers to feel and reachMust be able to hear and talk to communicate with internal/external customersAbility to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Safety RequirementsAbility to wear required PPE if in any manufacturing area.The hiring range for this position is $90,000 to $110,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com/en-us/.DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.