Portuguese Speaking Customer Service For Car Rental Company - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service professional to join a leading car rental company. This position offers an excellent opportunity for individuals who are passionate about providing outstanding customer service while utilizing their language skills. As a customer service representative, you will be the first point of contact for customers looking to rent vehicles, answer inquiries, and resolve any issues they may encounter during the rental process. This role is not just about answering calls; it involves active listening, problem-solving, and building relationships with customers to ensure their needs are met and exceeded. You will be working in a dynamic environment where your contributions are valued, and your skills will be honed. If you are detail-oriented, enjoy interacting with people from diverse backgrounds, and thrive in a fast-paced setting, we encourage you to apply for this exciting opportunity with The House of Mercier and take your career to the next level.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with reservations, changes, and cancellations in the car rental system.
• Address customer inquiries regarding rental policies, availability, and pricing options.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Maintain and update customer information in our database accurately.
• Collaborate with team members and other departments to streamline service delivery.
• Stay informed about current promotions and vehicle options to provide informed recommendations.

• Fluency in Portuguese (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the consumer services sector.
• Strong communication and interpersonal skills to engage with customers effectively.
• Problem-solving skills to handle customer inquiries and resolve issues.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and accuracy in processing customer transactions.
• Proficiency in using computer systems and customer service management software.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...