Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience with identifying abuse trends or working in news or policy.
- Experience in at least two of the following areas: Program Management, Operations Management, Escalation Management, Stakeholder Management.
- Experience with SQL and spreadsheets.
Excellent problem-solving skills, including using data to drive strategy and business action.
About the job
Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Policy Enforcement Manager on the Threat Investigations Team, you will be responsible for working cross-functionally with a global team from policy, enforcement, product, engineering, tooling, and legal to prevent violative content from appearing on the platform. You'll evaluate abuse trends and develop creative solutions to improve workflows, processes, and automated systems. You will grow in a changing, dynamic, and demanding environment where the threat actor landscape is constantly evolving.
You will be a key contributor to the efforts to reduce harmful content on YouTube. We are a fast-moving team of problem solvers. We are constantly navigating ambiguity to keep YouTube safe from threats ranging from platform manipulation to adversarial generative AI content.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Oversee enforcement quality across team policy areas, including calibrations with vendor teams.
- Manage policy escalations from start to finish, driving consensus across all stakeholders. Develop retrospectives and identify opportunities for process and system improvement.
- Utilize data analysis methods on large datasets to gain insights to the impact of abuse on the YouTube ecosystem.
- Analyze, identify, prioritize, and deliver operational improvement opportunities. Leverage quantifiable insights to deliver improvements to our review systems.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.