Phone Support Agent - DACH

What You’ll Do (Day-to-Day)

As part of Bitpanda’s new Operations division, you will:

1. Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
2. Align daily with your manager and collaborate closely to meet team and company targets
3. Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams
4. Spot opportunities to streamline and improve support processes
5. Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)

Who We’re Looking For

We’re searching for ambitious, adaptable, and curious people who:

1. Experience in phone-based customer support, is a plus
2. Communicate clearly and professionally
3. Are fluent in German (C2) and comfortable in English (B2+)
4. Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)
5. Have experience with tools like Zendesk (a plus, not a must)
6. Are interested in fintech, crypto, or financial markets (optional but beneficial)

What’s in it for you

1. Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
2. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
3. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
4. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
5. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
6. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
7. Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
8. Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
9. Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
10. Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
11. Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration

    .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.