Italian Speaking Customer Service for Online Shopping Company - Remote Greece - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for an online shopping company. This position allows you to work remotely from Greece, enabling you to contribute to a dynamic team while enjoying the flexibility of working from home. In this role, you will be the first point of contact for customers in Italy, addressing inquiries, resolving issues, and ensuring a seamless shopping experience. As we prioritize customer satisfaction, your fluency in Italian, along with exceptional communication skills, will be invaluable in fostering positive relationships with our clients. You'll be part of a vibrant work culture that values diversity, innovation, and collaboration, where your contributions will make a meaningful impact. If you are passionate about delivering excellent customer service and want to explore new career horizons, we invite you to join us in this exciting opportunity.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients via email, chat, and phone.
• Resolve customer inquiries and complaints promptly and professionally.
• Assist customers with order processing, tracking, and returns.
• Educate customers on product features and services to enhance their shopping experience.
• Collaborate with the logistics team to ensure timely order fulfillment.
• Maintain accurate records of customer interactions and transactions in our system.
• Stay updated on product knowledge and promotional offers to effectively assist customers.

• Fluency in Italian and English (both written and spoken).
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with composure and professionalism.
• Familiarity with online shopping platforms and e-commerce.
• Proficiency in using computers and various customer service software.
• Strong organizational skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...