Italian Speaking Customer Service for Automotive Industry - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic and dedicated Italian Speaking Customer Service Representative to join a leading company in the automotive industry. This role will put you at the forefront of customer interaction, where you will be responsible for ensuring that customers receive exceptional service and support throughout their experience. As a key member of the team, you will handle inquiries, resolve issues, and provide product knowledge in a dynamic and fast-paced environment. Your proficiency in Italian will be crucial in catering to our diverse clientele and enhancing customer satisfaction. This opportunity not only allows you to contribute your skills but also to be part of a forward-thinking agency that values innovation, diversity, and the professional growth of its employees. Join us in shaping the future of customer service within the automotive sector and make a meaningful impact while growing your own career in this exciting industry.

Responsibilities

• Handle customer inquiries in Italian via various communication channels, including phone, email, and chat.
• Provide detailed product and service information to customers and guide them in their choices.
• Resolve customer complaints promptly and effectively, ensuring a high level of satisfaction.
• Maintain accurate customer records in the database to track interactions and follow-ups.
• Collaborate with internal teams to ensure seamless service delivery and resolution of customer issues.
• Monitor and report on customer feedback, trends, and patterns to facilitate improvements in service.
• Participate in training sessions and meetings to enhance product knowledge and customer service skills.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, preferably in the automotive or related industry.
• Strong communication skills and the ability to engage effectively with customers.
• Problem-solving skills and a demonstrated ability to handle challenging situations.
• Familiarity with customer service software and tools.
• Ability to work collaboratively within a team and adapt to changing environments.
• A proactive attitude towards learning and professional development.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...