Italian Customer Service Support for a Top Electronics Company - Remote Greece - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic and dedicated individual for the role of Italian Customer Service Representative for a leading electronics company, offering the convenience of a remote work environment based in Greece. This position is ideal for individuals who thrive in a fast-paced setting and possess a strong passion for technology and customer support. As part of our recruitment, you will join a prestigious brand within the consumer services industry. You will be the bridge between the company and its customers, ensuring that their inquiries and issues are resolved efficiently and effectively. The ideal candidate will be committed to delivering the highest level of customer satisfaction while having the flexibility to work from the comfort of their own home. If you are fluent in Italian and have a knack for problem-solving with a friendly demeanor, this opportunity could be the perfect fit for you. Join us in providing exceptional service and support as we redefine the customer service experience in the electronics sector.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in Italian.
• Assist customers with product-related questions and technical support issues.
• Resolve customer complaints effectively and professionally to ensure satisfaction.
• Provide detailed information about products, services, and promotions to customers.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with the team to identify areas for improvement in service delivery.
• Stay updated on the latest product offerings and technology trends to provide informed assistance.

• Fluent in Italian and proficient in English, both written and spoken.
• Previous experience in customer service or a related field is highly desirable.
• Strong communication skills with the ability to engage positively with customers.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Proficient in using customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.
• Willingness to work flexible hours and adapt to the changing needs of the business.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...