Italian Customer Service for Worldwide Online Streaming Service - Remote Greece - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Italian Customer Service representative to join a globally recognized online streaming service. This remote position offers the flexibility to work from anywhere in Greece while providing exceptional customer support to users from around the globe. As a key member of our customer service team, you will play a vital role in ensuring that our Italian-speaking customers have a seamless experience while enjoying our streaming services. Your role will involve addressing inquiries, resolving issues, and providing high-quality support to enhance customer satisfaction. You will have the opportunity to interact with a diverse range of clients and contribute to the overall success of the service. If you are fluent in Italian, have a strong customer service background, and are passionate about the entertainment industry, we’d love to hear from you! Our collaborative work culture, commitment to professional development, and focus on results make The House of Mercier the perfect place to elevate your career in consumer services at a world-leading streaming platform.

Responsibilities

• Provide exceptional customer service in Italian across multiple communication channels, including email, chat, and phone.
• Assist customers with account inquiries, subscription issues, and technical support related to the streaming service.
• Resolve customer complaints and ensure prompt and accurate solutions to enhance user experience.
• Educate customers on how to use various features of the streaming platform effectively.
• Document customer interactions and maintain accurate records of customer inquiries and resolutions.
• Collaborate with other departments such as technical support and billing to ensure timely issue resolution.
• Stay up-to-date with the latest product offerings and updates to provide informed support to customers.

• Fluent in Italian with excellent written and verbal communication skills.
• Previous experience in customer service or a related field.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with online streaming platforms and digital media services is a plus.
• Proficient in using computer software and applications, including CRM tools.
• Ability to work independently and manage time effectively in a remote setting.
• Strong interpersonal skills and a passion for providing exceptional customer experiences.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...