DescriptionJob Summary:
The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.
The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.
Job Duties:
- Technical Support
- Provides technical support, or appropriate routing, for service tickets entering the Service Desk
- Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
- Restores service to affected user(s) while resolving tickets, using methods including:
- Remote troubleshooting via provided toolsets
- Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
- Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
- Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
- Recommends changes to support processes to ensure continuous improvement of the incident handling process
- Security
- Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types
- Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team
- Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
- Application Development & Innovation
- Develops custom web applications and third-party integration points
- Implements third party software and applications
- Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads
- Builds and maintains a variety of internally developed and third-party integrated systems documentation
- Data Center & Infrastructure
- Assists with handling and installation of data center hardware (network, server, and storage)
- Upgrades firmware on data center hardware
- Installs OS and performs basic configuration of data center hardware
- Monitors data center hardware and performs daily health checks
- Performs server builds and decommissions
- Cloud & DevOps
- Deploys cloud resources using Azure DevOps pipelines
- Creates code to provision both cloud and on-premise resources
- Monitors cloud provisioned resources
- Remediates identified security risks
- Handles request and issue tickets related to cloud resources
- IT Operations
- Analyzes and supports a library of locally installed and cloud software
- Identifies and documents various IT processes to increase efficiency of operational workflow
- Monitors $100M+ IT budget for proper cost allocation and accurate record keeping
- Builds, monitors, and manages laptop hardware deployed globally
- Other Duties as assigned
Supervisory Responsibilities:
Qualifications, Knowledge, Skills and Abilities:
Education:
Knowledge in, preferred:
- Using developer language such as C#, Java, HTML, Go, and Terraform
- Using the Microsoft Azure Portal
- With miscellaneous PC/Laptop and Server hardware
- With basic Cisco hardware configuration
Training/Certifications, preferred:
- CompTIA A+
- Microsoft MTA
- Microsoft Azure Fundamentals (AZ-900)
- Cisco CCNA
Software Experience, preferred:
- Microsoft Windows (latest versions)
- Microsoft Server (latest versions)
- Microsoft Visual Studio
- Microsoft Azure Dev Ops or Github
- Microsoft Entity Framework
- HTTP Debug Tools
- Putty
Language:
Other Knowledge, Skills & Abilities:
- Strong verbal and written communication skills
- Excellent interpersonal and customer relationship skills
- Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
- Ability to successfully multi-task while working independently or within a group environment
- Performs well under pressure while dealing with unexpected problems in a professional manner
- Ability to communicate and interact with all levels of employees and management
- Ability to interact and build relationships and consensus among people
- Possesses ability to consistently produce clean code and adhere to appropriate documentation standards
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
California Range: $21.00/hr - $25.00/hr
Colorado Range: $21.00/hr - $25.00/hr
NYC/Long Island/Westchester Range: $21.00/hr - $25.00/hr
Washington Range: $21.00/hr - $25.00/hr