Fraud Operations Analyst

We are seeking an Analyst for our Fraud Ops team to build upon our focus on fraud prevention and risk management, by upholding our processes around manual account reviews, payment method verification, escalations and pattern recognition, remediation and due diligence. In this role, you’ll conduct risk due diligence on new and existing MoonPay customers, while also acting as a subject matter expert that owns processes and drives improvements in the fraud operations space. Your ultimate goal is to ensure good customers can continue transacting while preventing fraud loss and scams from potentially fraudulent customers and third party actors.

What you will do

* Execute reviews of MoonPay customers and transactions across all levels of risk identification, which includes gathering information from various sources, verifying documentation and conducting fraud risk assessments according to MoonPay policies

* Meet performance KPIs including QA and productivity

* Partner with CX, Fraud Investigations, and other operations teams to resolve fraud related escalations and improve the customer experience

* Create and maintain fraud manual review operational processes, workflows and documentation

* Identify and provide solutions for operational opportunities, with feedback and data to support your recommendations

* Serve as a subject matter (domain) expert for Fraud Ops; act as an escalation point for other teams across the company

* On occasion, complete assigned project work and train teammates and/or BPO partners

🧑‍🚀 About You

The right candidate for this role is meticulous, thorough, and self-driven. You are detail oriented and have a desire to continuously improve operational processes. You are passionate about expanding access to the world of crypto and Web3 while also ensuring it is safe and compliant. You learn quickly on the job and are open to growing your operational skill set.

Requirements

* Hands-on experience performing manual account reviews; domain expertise with fraud operations, risk signals, and payments risk

* Experience working in fintech, web3, crypto

* Strong research and analytical skills

* Clear, succinct oral and written communication