Engagement Manager

Faptic Technology is a leading provider of IT consulting and managed services, specializing in Azure cloud solutions, software development, and site reliability engineering (SRE). We partner with enterprises to optimize their IT operations, ensuring scalability, reliability, and innovation in the cloud. 

As part of our growth in managed cloud services, we are looking for an Engagement Manager to oversee Azure cloud services and software development services. You will be responsible for managing service delivery, coordinating technical teams, and ensuring a seamless experience for customers—both directly and via strategic partners. 

Who We Are 

At Faptic, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organizations harness the power of their data to create innovative digital experiences and shape their future. 

We are looking for an Engagement Manager / Delivery Manager with expertise in cloud platforms and cloud native software development to join our dynamic team. 

Your Role at Faptic 

The Engagement Manager will play a key role in managing the full lifecycle of service engagements, ensuring seamless execution, strong stakeholder alignment, and ongoing service improvement. You will work closely with Azure cloud architects, software development teams, and SRE professionals to ensure projects are delivered efficiently, aligned with Agile principles, and continuously optimized. 

Additionally, you will be responsible for resource management, staff augmentation, writing SOWs/cost models, and overseeing hiring and team development to ensure we have the right people in place to meet customer needs. 

Requirements

Key Responsibilities 

• Serve as the primary point of contact for customers and partners, ensuring expectations are met and exceeded, overseeing the successful delivery of services. 

• Build and maintain strong relationships with stakeholders, acting as a trusted advisor. 

• Coordinate cross-functional teams, including cloud engineers, developers, and support staff, ensuring smooth execution. 

• Implement Agile and Scrum methodologies to manage service operations and continuous improvement. 

• Monitor service performance, proactively addressing risks and inefficiencies. 

• Manage resource allocation across multiple engagements, ensuring optimal team utilization. 

• Oversee timesheets, workload distribution, and hiring processes to ensure resource availability. 

• Participate in interviewing and hiring new team members as needed. 

• Provide guidance and leadership to team members, fostering a high-performance culture. 

• Draft and manage Statements of Work (SOWs), cost models, and pricing structures for service engagements. 

• Work with internal finance and leadership teams to ensure engagements are commercially viable and align with business objectives. 

• Ensure services align with best practices in cloud operations, Agile project management, and SRE principles. 

• Conduct service reviews, track SLAs, and drive initiatives to optimize delivery and automation. 

• Identify opportunities for innovation and efficiency improvements in cloud service management. 

What You Bring 

To excel in this role, you should have: 

• Degree in IT, Business, Economics or related field.  

• 5+ years in service delivery, engagement management, or cloud consulting within an IT services or software development environment. 

• Strong understanding of Azure cloud solutions, managed services, and cloud-native operations (not hands-on technical but managing services). 

• Experience working with Agile, Scrum, and DevOps/SRE methodologies to manage software and cloud-based projects. 

• Experience with staff augmentation services, hiring, interviewing, team management, and timesheet tracking. 

• Proven ability to write Statements of Work (SOWs), define cost models, and manage project financials. 

• Ability to coordinate cross-functional teams, ensuring service alignment and operational excellence. 

• Knowledge of service management frameworks, , SLA tracking, and continuous improvement initiatives. 

• Strong ability to engage with enterprise customers, technical teams, and business stakeholders. 

• Microsoft certification to fundamentals or intermediate level.  

Why Join Faptic Technology? 

At Faptic, we are more than just a company—we are a community. Our values of Integrity, Persistence, and Impact, guide everything we do. Join us in shaping the future of data and cloud technology while making a meaningful difference for our clients and team. 

Faptic Technology is a transformation partner specialising in software, cloud, data and business change. Since 2012 Faptic Technology has been serving blue chip customers across Financial Services, Life Sciences and Information Technology.

Our purpose is to create agility; to provide our customers with on-demand access to deep expertise and knowledge across a broad range of technologies, while delivering the best technical and business solutions.

Faptic Technology operates Innovation Centres across the United Kingdom and Build Centres across Eastern Europe. Join Faptic Technology and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.