Dutch Speaking Customer Service For Online Shopping Company - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service representative to join a leading online shopping company that prides itself on providing exceptional service to its customers. In this dynamic role, you will have the opportunity to engage with a diverse range of clients while leveraging your language skills to enhance their shopping experience. Your main goal will be to ensure customer satisfaction by addressing queries, resolving issues, and providing product information efficiently and professionally. This position calls for individuals who are passionate about customer service and who thrive in fast-paced environments. We believe that great customer service is the backbone of any successful business, and we are excited to bring on board someone who shares this belief. If you are fluent in Dutch and looking for a rewarding opportunity to be part of a vibrant team within a growing industry, we encourage you to apply.

Responsibilities

• Engage with customers via email, phone, and chat platforms to assist with inquiries.
• Provide detailed product information and address customer concerns promptly.
• Resolve customer complaints with patience and professionalism, ensuring a positive experience.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain a thorough understanding of the company’s products and services to provide informed support.
• Collaborate with team members and other departments to enhance customer service initiatives.
• Document customer interactions and feedback in the company’s CRM system for future reference.

• Fluency in Dutch, both written and spoken, is essential.
• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills to manage customer interactions effectively.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using customer service software and online communication tools.
• Problem-solving skills to address customer needs and provide solutions quickly.
• A positive attitude and willingness to assist customers with diverse inquiries.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...