Dutch Speaking Customer Service For Car Rental Company - The House of Mercier - Remote

Description

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a highly motivated and enthusiastic Dutch Speaking Customer Service Representative to join the team of a renowned car rental company. This role is perfect for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced work environment. As a key player in the customer service department, you will have the opportunity to assist customers with their inquiries, provide information about car rental services, and facilitate memorable experiences for clients. Our ideal candidate is fluent in Dutch and possesses excellent communication skills, as you will be interacting with a diverse range of customers. If you're driven, love to problem-solve, and are looking to be part of a dynamic team where your contributions matter, we encourage you to apply. Join us at The House of Mercier and take the next step in your career while helping others find the perfect rental solutions that meet their travel needs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide detailed information regarding car rental policies, pricing, and services.
• Assist customers with booking reservations and processing changes or cancellations.
• Resolve customer issues or complaints effectively and efficiently.
• Maintain accurate records of customer interactions and transactions in the system.
• Work collaboratively with team members to ensure a seamless customer experience.
• Stay informed about industry trends and company updates to provide accurate information to customers.

• Fluency in Dutch and proficiency in English; additional languages are a plus.
• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficient in using computer systems and software applications.
• Strong problem-solving skills and a proactive approach to customer needs.
• Flexibility to work various shifts, including evenings and weekends, as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...