Dir, Marketing Operations

Director, Marketing OperationsLocation: Denver, COThe OpportunityWOW! is seeking a strategic and operationally exceptional Director, Marketing Operations, to serve as the engine behind our marketing organization. This leader will own the annual and quarterly marketing planning process, ensuring cross-functional alignment and executive visibility into strategy, performance, and investment decisions. You will connect Brand, Growth, Field Marketing, Product, Finance, Sales, and Analytics into one unified operating cadence — transforming strategy into execution with clarity, accountability, and measurable business impact.This role blends:✔ Strategic planning✔ Financial discipline✔ Executive communication✔ Operational excellenceIf you thrive at the intersection of strategy and execution — this is your role.What WOW! OffersBase salary up to $160,000 annually, commensurate with experience, plus short-term incentive plan, and comprehensive benefits including:Medical, dental, and vision insurance401(k) with company matchPaid time off & company holidaysTuition reimbursement for continued developmentEmployee broadband discountsEssential Duties and ResponsibilitiesInclude but are not limited to the following:Annual & Quarterly Marketing PlanningLead the annual marketing planning process aligned to corporate revenue and subscriber targetsDevelop quarterly marketing roadmaps across brand, acquisition, lifecycle, and expansion initiativesEstablish clear objectives, KPIs, timelines, and accountability structuresFacilitate planning workshops and cross-functional prioritization sessionsEnsure alignment between marketing strategy and financial targetsCross-Functional Alignment & CommunicationServe as the central communication hub for marketing plans across departmentsTranslate marketing strategies into clear narratives for Sales, Finance, Operations, and Executive LeadershipPartner with Product and Field Marketing to ensure launch and promotion alignmentDrive transparency in trade-offs, priorities, and resource allocationExecutive Reporting & VisibilityDevelop executive-ready presentations for quarterly business reviews and board updatesCreate standardized reporting frameworks across marketing functionsProvide visibility into campaign calendars, budget pacing, and performance against goalsIdentify risks and recommend mitigation strategies proactivelyBudget & Resource CoordinationPartner with Finance and Growth Marketing to align spend plans with forecasted outcomesTrack budget allocations across brand, acquisition, and field marketingSupport scenario modeling and mid-quarter reallocationsEnsure operational discipline across marketing investmentsProcess & GovernanceBuild scalable planning frameworks and operating cadencesEstablish consistent briefing, approval, and campaign tracking processesImprove collaboration tools, documentation standards, and workflowsIdentify and implement efficiency improvementsPerformance & KPI ManagementStandardize marketing KPI definitions and reporting cadenceEnsure consistency between marketing metrics and enterprise reportingMonitor performance trends and flag areas requiring strategic adjustmentOther duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Required Education and Experience 10+ years of experience in marketing operations, strategic planning, or marketing leadershipExperience leading enterprise planning processes in telecom, broadband, subscription, or consumer services preferredStrong financial acumen and experience working closely with Finance teamsExceptional executive communication and presentation skillsProven ability to manage complex cross-functional initiativesStrong analytical mindset with ability to translate data into actionable insightsExperience implementing operational frameworks and governance processesSkills and Abilities to be Successful in this Role Clear, aligned annual and quarterly marketing plans tied to revenue targetsStrong executive confidence in marketing strategy and performanceTransparent prioritization and resource allocation across teamsImproved cross-functional coordination and reduced planning frictionConsistent, standardized reporting across marketing functionsPhysical Demands/Working Conditions:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.regularly required to talk and hearrequired to use hands to type, handle objects and paperworkrequired to use close vision and be able to focusSome travel may be requiredWOW! is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Gender Expression/National Origin/Disability/Protected Veterans   All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran