DevOps Operations Engineer

THE ROLE

We have a growing list of clients that rely on us for 24x7 monitoring and management of their AWS infrastructure and need a motivated person to join our team as this department continues to grow.

In this position, you’ll take an active role in proactively improving a client’s infrastructure to be the best it can be.

PRIMARY JOB RESPONSIBILITIES

• Engage in AWS engineering work for clients via tickets submitted to the service desk as assigned
• Be an AWS platform expert in the “core” infrastructure areas (VPC, EC2, RDS, S3, etc.)
• Gain familiarity with strategic AWS services (WorkSpaces, AppStream, ECS, CodeDeploy, etc.)
• Deploy and maintain AWS infrastructure in client environments
• Contribute to codebase with CloudFormation, Terraform, or potentially other automation and scripting languages
• Participate in an on-call rotation for emergency support issues
• Acquire and maintain all 5 of the “core” AWS certifications (Solutions Architect - Associate, Solutions Architect - Developer, SysOps Administrator - Associate, Solutions Architect - Professional, DevOps Engineer - Professional)
• Engage directly with clients via phone and video calls to offer guidance and complete tasks
• Contribute to the ever-growing knowledge base
• Dedicate roughly 30 hours a week of your time to engineering tasks
• Be a consultant and proactively solve problems for clients beyond just “closing the ticket”
• Work independently and as part of a team

REQUIREMENTS

• 7+ years of IT infrastructure experience overall
• 3+ years of Linux system administration experience, particularly supporting 3-tier web applications
• Alternatively, healthy exposure to general server administration (Windows, Active Directory, Linux, DNS, etc.) is great!
• 1+ years of experience migrating and managing AWS workloads 
• Experience on a service desk 
• Familiarity with AWS platforms such as EC2, VPC, S3, ELB, RDS, Route53, WorkSpaces, CloudWatch, CloudTrail, and more
• Fluency with modern DevOps concepts, CI/CD processes, git commands, container platforms (docker, kubernetes, ECS, etc.)
• Comfortable working with CloudFormation, Terraform, or a healthy appetite to learn!
• An obsessive need to automate.  Relevant languages include: bash, python, PowerShell, AWS CLI
• Familiarity with Jupyter Notebooks is a plus
• AWS Certified Solutions Architect (CSA) certification is a huge bonus
• Other-worldly communications and customer service skills
• Ability to manage your time and keep things from falling through the cracks even with multiple, simultaneous projects going on