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Role Description
We’re seeking a Customer Support Agent responsible for supporting our ATM customers by:
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Registering users
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Increasing buy limits
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Helping customers complete transactions at our ATMs
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Answering questions regarding cryptocurrency
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Initiating compliance investigations
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Addressing technical issues with the terminals themselves
Qualifications
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Affinity for helping others and nurturing relationships
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Customer advocacy
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Empathy
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Troubleshooting and issue resolution
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Problem solving
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Keen attention to detail
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Willingness to work a flexible schedule, as this position requires weekend and overnight hours
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Foundation in cryptocurrency knowledge
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Phone skills
Requirements
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Willing to work a flexible schedule
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Bilingual (Spanish/English)
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Basic knowledge of cryptocurrency and blockchains
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General passion and knowledge of fintech and crypto
Benefits
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Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
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A generous retirement savings plan with company match up to 4%
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Performance-based bonuses
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Paid time off