Customer Support Agent

Multiple Group - Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

As a Customer Support Agent, you will be the face of the brand you represent- handling player queries via email and live chat. Your role will be instrumental in gathering customer feedback and collaborating with internal teams to continually improve the user experience.

Key Responsibilities:

• Deliver an exceptional level of customer support.


• Act as a liaison between the customer and other departments by escalating issues promptly and effectively.


• Monitor and address customer feedback to support product and service improvements.


• Maintain high customer satisfaction by resolving issues according to company guidelines.


• Collaborate with Fraud and Compliance teams when required.


• Foster a positive, proactive, and professional relationship with both customers and colleagues.


• Promote the values, vision, and products of The Multiple.

Requirements:

• Fluency in the English language both written and spoken.


• UKGC experience is a must.


• Strong customer orientation and a desire to go the extra mile.


• Effective communication skills.


• Positive attitude and strong team-player mentality.


• Self-motivated and eager to learn.
  
  

Nice to have:

• Proficiency in additional language is considered an asset.


• Familiarity with customer support platforms such as Zendesk.


• Experience working in a multi-brand and/or multilingual environment. 

What we Offer:

• Attractive remuneration package


• Health Insurance


• Wellness benefit (after probation)


• Optician/Spectacle and Blue Lens Benefit (after probation)


• Breakfast/lunch all week


• Monthly snacks allowance


• Training support


• Modern office facilities


• Dog friendly workplace


• Exciting Company Events


• Monthly beer Fridays


• Eur1,000 refer a friend bonus


• Relocation Package, if required


• One day birthday holiday
  

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.


• You cannot take constructive feedback.


• You can`t handle stress and pressure.


• You have the mindset of "Quick Money", this is a marathon, not a sprint.


• You do not embody our core values.